Frequently asked questions
The short answers. Anything not covered here, just send us a message.
Shipping
Where do you ship?
We currently ship within Canada only. Every parcel goes out through Stallion Express with tracking.
How much is shipping?
Shipping is quoted live against your address at checkout, using your actual parcel weight and size. You choose between Standard Shipping and Express Shipping, and the price and delivery estimate for each are shown before you pay. There is no flat rate and no estimate — what you see is the real quote for your order.
How long will my order take?
Orders are prepared in weekly batches. Please allow up to 7 business days for your order to be prepared and shipped. Once shipped, delivery typically takes an additional 2 to 7 business days depending on your location and the carrier — so roughly 7 to 14 business days from order to delivery. Your checkout estimate covers the carrier's part of that.
Will I get tracking?
Yes. You’ll receive a shipping confirmation with tracking once your order is on its way, and you can look it up any time under Track your order.
Returns
Can I return or exchange an item?
All sales are final. We do not accept returns, refunds or exchanges for change of mind, incorrect sizing, or incorrectly selected items. Please review the size guide carefully before ordering.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and photos of the issue. Once reviewed, we’ll make sure it’s taken care of. Nothing in this policy limits any rights you have under applicable Canadian consumer protection laws.
Orders & payment
What payment methods do you accept?
Visa, Mastercard and American Express, plus Apple Pay and Google Pay on supported devices, and PayPal. Card details are handled entirely by Stripe and never reach our servers.
Do I need an account?
No. You can check out as a guest and track your order with your order number and email address.
Can I change or cancel my order?
Get in touch as soon as possible with your order number. If your order has not yet been packed we will do our best, but once a label has been created we can no longer change it.
Will you email me marketing?
Only if you ask us to. Buying something or entering your email at checkout does not subscribe you — there is a separate, optional tick box. You can unsubscribe at any time, and order confirmations and shipping updates are unaffected either way.
